Terms and Conditions


Bonnie UK, 8, Oxford Close, Bassingbourn, Cambs SG8 5LL

We would like to inform you that once you place an order with Bonnie UK, you will be agreeing to accept the following terms and conditions.  We will rely on these terms and conditions and therefore ask that you read and understand them before placing an order with us.  These terms and conditions apply to www.bonnieuk.com and therefore anyone using this website will be agreeing to be bound by our conditions.

When you place an order with Bonnie UK, we will keep a record of your name and delivery address and your email address if you have agreed to receive marketing from us. Credit card details are not stored by our system. Our online store has an industry standard 128 Bit SSL encrypted checkout and admin area to protect private data. This ensures that your information and your order data are kept as secure as possible. Access to this will be limited only to us.

When you register as an online customer, you agree that:

• Any information which you provide shall be true and accurate in all respects.
• You will notify us immediately of any changes to this information.
• By consenting to us keeping your email address, you consent to Bonnie uk using your information to provide you with updates and information about new products, services and offers from Bonnie UK   and also about forthcoming events that Bonnie UK are involved with. All information is processed in accordance with UK law and personal information will not be sold to third parties.

Privacy Policy
Bonnie UK respects the privacy rights of its online customers and recognises the importance of protecting information provided by them. Any information that you provide will be held and transmitted in a safe and confidential way.  However you will acknowledge that the Internet is not a 100% secure medium for communication and therefore we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.  We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure way.

Sage Pay uses a range of secure methods such as fraud screening, I.P. address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Product Description
All Bonnie UK designs displayed on our website are available only whilst stocks last. We have taken every care to ensure that the descriptions and specifications of our products are as accurate as possible. Every effort has been made to portray the Bonnie UK design colours as closely as possible; however we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you.

All photographs, descriptions and specifications issued on the website and any description or photograph contained in www.bonnieuk.com are issued or published for the sole purpose of giving an approximate idea of the products described in the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Orders
Orders placed with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and applicable charges have been paid in full.  We will confirm our acceptance of your order once funds have cleared, by email.

Prices
All prices are quoted in UK Pound Sterling (GBP) and goods are sold under English Law. The prices of goods displayed on www.bonnieuk.com are liable to change at any time; however prices will not affect orders that we have confirmed.  Prices do not include P&P which will be additional to the cost of the goods. 

Delivery
Most orders wherever possible are dispatched by the next working day - subject to payment and stock availability. If any items are out of stock, we will advise you as soon as possible. Postage and packing charges are as follows:

£4.50 to the UK mainland.
We deliver within the UK only. For any other orders to be delivered elsewhere please contact info@bonnieuk.com.

Website

While Bonnie UK takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this website will be uninterrupted and error free. We will not be held responsible for your use of other websites accessed via links from our website. Such links are neither controlled by us nor do we endorse them. The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding Bonnie UK and any transactions on or through it. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these

All drawings, photographs, descriptive matter and specifications of the garments on the website are for the sole purpose of giving an approximate description of the garments.

We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts of, or the entire website, without notice or liability.

Intellectual Property Right and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content on to only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

General
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

Returns/Exchange Policy
If you wish to return an item, please follow our Returns Procedure:

You must notify us at info@bonnieuk.com to inform us that you intend to return the goods.

All items must be returned in new, unworn and unused condition 7 days after receipt. Bonnie UK will not accept returns of non-faulty items that have been worn or used. In such cases, the item will be returned to the customer.

If you would like a refund, we will credit the original purchaser’s card for the sum paid minus postage costs. Please note that postage costs will apply for exchanges.

Please send all returns to:  Bonnie UK, 13, Buttenshaw Avenue, Arborfield, Reading, RG2 9LY.

Please note that the customer is responsible for all postage costs incurred when returning items. Bonnie UK will not offer a refund on returned items which are lost or damaged in the post and therefore strongly recommend that items are returned using registered post and that you keep your proof of posting certificate.

Bonnie UK will only reimburse postage costs in the case of faulty, damaged or incorrect supply of goods. Once the item has been approved for returning, we will credit the original purchaser’s card for the sum paid minus postage costs. Please note that postage costs will apply for exchanges.  Sale items and bespoke items are non-refundable.  Please note that refunds can take up to 28 days to process.

Disclaimer
Please ensure that the email address you give to us is correct. All order confirmations will be sent to this address and it is your responsibility that your mailbox is in proper working order. You assume the consequences for transmission or operational failures in using this website, the user shall agree to indemnify us against all claims, liability, damages, losses and costs arising from any breach of these conditions by the user or the use by any person accessing the website using the user’s membership information. 

Account  Information 
Payments taken on www.bonnieuk.com will be processed through SAGEpay.   Payments can be made by credit/debit card or Paypal.  The customer can enter their credit card or debit card details into our website checkout page.  The SAGEpay system maintains PCI compliance and all card sensitive data is handled off server by SAGEpay.

Bonnie UK will not store any credit card or debit card details for any orders placed.

All refunds will be refunded to the PayPal account or credit card or debit card used on the original order placed on the Bonnie UK website.

By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided. We accept the following cards: 

Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supplier of garments other than as a result of a breach of an obligation arising under the Sale of Garments Act 1979 (as amended) and the Supply of Garments and Services Act 1973.

Bonnie UK, 13 Buttenshaw Avenue, Arborfield, RG2 9LY, United Kingdom.