Delivery and Returns


 DELIVERY INFORMATION

All items will be securely and safely packaged to protect them during transit.

Please not that we will always obtain a proof of posting. Bonnie UK cannot be held responsible for items that are lost or delayed in transit.

ORDER CONFIRMATION

You will receive a confirmation email no later that 24 hours after receipt of your order. We maintain real time stock levels, however during busy periods there is the possibility of some items not being available. If this happens, we will inform you in the confirmation email along wlith an expected delivery time. If the expected delivery time is not to your satisfaction, you will be entitled to cancel your order as long as you inform us by email within 24 hours.

All queries and emails will be answered within 48 hours on working days.

IMPORT DUTIES

You are responsibile for all the appropriate Import and Customs Duties.

POSTAGE & DELIVERY

Typically orders are processed and dispatched within 1-2 working days of being placed on the website (assuming all items ordered are in stock). You will receive an email confirmation of your order.

We strive to offer reliable postage at a fair price. We use Royal Mail to dispatch our parcels but please note that we cannot accept responsibility for failed deliveries. If your parcel has a tracking number, you will be able to access the Royal Mail Track and Trace service to monitor the progress of your parcel.

https://www.royalmail.com/track-your-item

PRICES

All items are dispatched using Royal Mail at a flat fee of £4.50 to anywhere in the UK.

 For any International orders please contact info@bonnieuk.com to organise delivery.

CANCELLATION RIGHTS & RETURNS

We hope you will be fully satified with our products. If for any reason you are not satisfied, we will be happy to accept a return from you according to the following policy. You may return an item in it's original condition and packaging within 14 days of receipt for an internet credit note, refund or item exchange subject to our discretion. After 14 days we will no longer accept returned items.

RETURNS & EXCHANGES

If you wish to return an item, please notify us as soon as possible at info@bonnieuk.com

You may return goods by mail to the returns address below. If at all possible, please include with the goods a copy of your internet invoice or a written note of your name, address, email addres, order number and reason for return. This enables us to identify the transaction and speeds up the process.

Please note that when posting return goods from outside the UK, you are responsibe for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitilied to any refund / exchange.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchanged goods to you. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a resonable chance to inspect them on receipt, we willl consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

Where you return the goods to us which are not the goods which we dispatched  to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonestly (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-back made through your credit card company.

If you do not comply with your obligations, above, we may make a resonable charge to cover any costs that we incur.

 

Returns should be sent to:  Bonnie UK, 8, Oxford Close, Bassingbourn Barracks, Cambridgeshire, SG8 5LL